Refund and Returns Policy

At Noralis, we pride ourselves on luxurious designs and take great pride in our reputation for quality. In the instance that you change your mind, or your garment is found to have a manufacturing fault, the following terms and conditions apply.

Our Returns Policy

Return your purchase within 14 days* online from delivery date, in-store from purchase date.

Items purchased may be returned for a refund within 14 days of delivery. There are no exchanges on items purchased from Noralis.au.

The refund will be issued back to the original method of payment used at checkout, provided that following conditions are met:

Goods are returned within 14 days from delivery date
Proof of purchase is provided (transactional receipt or invoice)
Items are not marked as FINAL SALE – NO EXCHANGES – NO RETURNS
Items are, in our reasonable opinion, in their original condition, meaning that:
- All tags are still intact
- Items are in their original packaging
- Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
- Swimwear must have the hygiene seal intact and the item must be in original condition

Please note: Items marked FINAL SALE – NO EXCHANGES – NO RETURNS are not eligible for change of mind returns, but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.

FAULTY ITEM RETURNS

At Noralis we aim to provide you with products of the highest standard and quality. If you have received a product with a fault or defect, please contact our Customer Care Team as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the returns process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the product.

If the product is confirmed to have a defect, we will replace it (if a replacement product is in stock and available), repair it (if a repair is reasonably possible), or refund the purchase price of the product to your original payment method, as appropriate.

If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to responsibly dispose of the product or return the product to you at your expense.

Please note: that while we endeavour to offer exchanges for faulty or damaged items, this is subject to stock availability. We cannot guarantee that a replacement will be in stock at the time your return is processed. If an exchange is not possible, we will offer a repair or refund, as appropriate under the circumstances and in accordance with your rights under the Australian Consumer Law.

Non-Refundable & Non-Exchangeable Items

Due to their nature or hygiene restrictions, the following items are not eligible for change of mind returns, but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law:

Additional non-returnable items:

Hosiery
Lingerie, intimates and undergarments
Earrings and jewellery
Face masks
Gift cards

Faulty Returns & General Limitations

Ensure all return conditions listed above have been met.
Submit your return via Noralis contact
You will be issued a Return Authorisation Number on the email. Please write the Return Authorisation Number on your return form to be included in your return parcel.
To return your parcel, print your return postage label online here: Noralis Returns Form. Return shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from Noralis Customer Care when your refund has been processed.

During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

Noralis takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Noralis.

CONSUMER GUARANTEES

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the Noralis.au, any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. All Sale items purchased from a FINAL SALE – NO EXCHANGES – NO RETURNS are not eligible for change of mind returns but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.

AMENDMENT

This Policy may be amended from time to time by Noralis, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check Noralis’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.