Shipping and Return
For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that Noralis is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area. This Delivery Table may be updated at our discretion at any time where necessary.
| Service | Estimated Dispatch Time | Estimated Delivery Time | Order <$500 | Order >$500 | Order >$1000 |
|---|---|---|---|---|---|
| Express Shipping | Before 12:00pm AEDT Monday to Friday | 1-3 Business Days (Metro Areas) | $15 | $15 | Free! |
| Standard Shipping | After 2:00pm AEDT Monday to Friday | 3-5 Business Days (Metro Areas) | $11 | Free! | Free! |
Returns Policy
Items purchased may be returned for a refund within 14 days of delivery. information on Refunds, Postage and our Free Delivery Threshold.
Please note, we don’t offer direct exchanges for incorrect items. Instead, all approved returns are refunded first, and a new order is created separately.
You’re responsible for delivery charges on any returned item, unless the return is due to an error by Noralis or the manufacturer. Original shipping charges are non-refundable. If your returned product brings your order total below the Free Delivery Threshold (currently $500.00), a $11 delivery fee will apply to the refund.
The refund will be issued back to the original method of payment used at checkout, provided that following conditions are met:
- Goods are returned within 14 days from delivery date
- Proof of purchase is provided (transactional receipt or invoice)
- Items are not marked as FINAL SALE – NO EXCHANGES – NO RETURNS
- Items are, in our reasonable opinion, in their original condition, meaning that:
- All tags are still intact
- Items are in their original packaging
- Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
- Swimwear must have the hygiene seal intact and the item must be in original condition
Please note: Items marked FINAL SALE – NO EXCHANGES – NO RETURNS are not eligible for change of mind returns, but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.