Privacy

Noralis Pty Limited ABN: 36 155 404 826 (referred to as “NORALIS”, “we”, “our” and “us”) recognises that the privacy of your personal information is important to you. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below. Noralis abides by the “Australian Privacy Principles” contained in the Privacy Act 1988.

INFORMATION WE COLLECT

We may collect information about you from third-party sources. If you apply for a job through the Website, we and our service providers may collect personal information in connection with a background check or employment references. The Website provides connections with Facebook, Instagram, X (formerly Twitter), YouTube, Pinterest and other similar platforms. Through Facebook contests, we and our service providers may collect your name, country and email address.

We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), and date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you

Why we collect personal information and consequences of not providing it to us?

Generally, we collect personal information about customers and members to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition, receive our newsletter and other promotional material, seek employment or communicate with Noralis by e-mail, telephone or writing. We collect personal information from members so they can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on their shopping preferences. Noralis VIP members may also rate and review our products on our website.

If you do not supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry. You will not be able to join the SABA VIP Program and enjoy all the benefits of the Noralis VIP Program if you do not provide all requested personal information.

HOW WE PROCESS PERSONAL INFORMATION AND DATA

What We Use Your Personal Data For	Noralis’s Lawful Basis for Processing	Noralis’’s Legitimate Interests
Creating an account	Performance of a contract	n/a
Perform website personalisation	Legitimate Interests	Improving customer experience and interaction with Noralis’s sites
Perform Web Analytics	Legitimate Interests	To improve our understanding of how customers use our website, where we should place different products and what to market to you
Processing your order(s)	Performance of a Contract	n/a
To undertake customer surveys, questionnaires and product reviews or market research	Legitimate Interest	To develop products and services to attract and retain customers
Communicating the status of your order(s)	Legitimate Interest	To review and improve our efficiency in the processing of purchases. To identify improvements to our service. To allow us to notify you about the status of your order.
Changes to our services such as improvements to our website or new services that may be of interest	Legitimate Interest	To improve customer interaction with Noralis’s sites and attract and retain customers. To improve our processes and services.
Marketing and targeted advertisements (including online)	Consent / Legitimate Interest (depending upon the nature of the communication)	To promote our products and services to you. To improve your experience on our site, allow you to transact with our website, and/or to allow targeted advertisements of products and services that may be of interest to you.
Subscriptions (such as to our newsletter)	Consent	n/a
Analytics, Management Information, research, demand planning and forecasting	Legitimate Interest	To help us understand shopping habits and to plan and develop our product ranges. To help us plan our product supply chains and fulfilment of orders. To identify new audiences and campaigns for our products, product development or services.
Providing general customer service (e.g. Dealing with your general enquiries such as product or account or orders, availability of products, returns, replacements, refunds, complaints)	Performance of Contract / Legitimate Interest (depending upon the nature of the communication)	To help us manage your account. To help us improve our customer service processes, products, personal shopping service and to deal with your enquiry. To keep our records up to date.
To fulfil any Data Subject Right Requests (e.g. to correct your data)	Legal compliance	n/a
Marketing communications to provide you with information relating to special offers, promotions or sales.	Consent / Legitimate Interest (depending upon the nature of the communication)	To improve customer interaction with Noralis’s sites and attract and retain customers. To promote our products to you and keep you up to date with exciting news from Noralis.

HOW WE USE YOUR INFORMATION

We use the information that we collect for several purposes, including:

The purposes for which you provided it;
To provide information and services to you;
To process and deliver your orders;
To provide user verification services;
To create or add to your registered account;
To connect with your social media accounts;
To process and respond to your enquiries and comments;
To manage our recruiting and hiring process and employment if you are hired by CAMILLA;
To send you information about your relationship or transactions with us;
To improve the Website or develop new products and services;
To personalise and enhance your experience using the Website;
To send periodic emails. The email address you provide may be used to send you occasional company news, updates, related product or service information, marketing communications etc. Note: if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email;
To generate and review reports and data about our user base and Website usage patterns;
To analyse the accuracy, effectiveness, usability or popularity of the Website;
To compile aggregate data for internal and external business purposes;
To facilitate payment transactions (your information will be used to submit your payment information to our payment processor);
To display relevant advertising and provide (or enable our service providers to provide) marketing communications;
To prevent fraud and abuse of the Website and to otherwise protect users and visitors and our business;
To assist law enforcement and respond to subpoenas;
To administer, operate and improve the Website and for internal business purposes; and
To perform other business activities as needed, or as described elsewhere in this Privacy Policy.

As explained elsewhere in this Privacy Policy, personal information we collect may be processed by our partners in providing related services to the Website (such as administration services, marketing and advertising services, technical services relating to the maintenance, servicing, and upgrading of software, hosting services, customer service, credit card processing services, data migration services and analytical services, among others).

HOW YOUR INFORMATION IS DISCLOSED

We collect your personal information for purposes necessary to sell and promote our products and services to you. In addition, we collect your personal information so that we can carry out the following actions:

to provide our products and services to you;
to tailor how we provide and market our products and services to you, based on your purchase history, shopping preferences and personal information you have provided us so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you across Our Brands
to carry out quality control and research (including via customer satisfaction surveys), analysis and tracking;
to provide value-added services and marketing and remarketing across Our Brands, our Associated Entities (as defined in the Corporations Act 2001 (Cth)) and our promotional partners through our websites, social media channels or other marketing mediums.
to communicate with you, including about products and services, competition results, special offers, and events which might interest you (including any associated loyalty rewards);
to operate our loyalty programs;
to answer your questions and provide you with information or advice;
to interact with you via social media and digital marketing;
to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
to carry out administration, marketing, planning, procurement, product and service development, fraud and loss prevention activities;
to consider and respond to complaints made by you;
to comply with laws or regulations or to comply with any directions given by regulators or authorities.

We may also collect data about you on an aggregate and anonymous basis in order to help us improve the functionality of our website and tailor the way we communicate with you.

Collection of your personal information can occur through the following interactions:

when you sign up to a loyalty program, membership account or newsletter subscription
when you visit one of our stores;
when you make a purchase, submit an order, registration, requests or applications for our products or services (by phone, in person or electronically);
when you use any of our services including when you access and use our website, mobile apps, or interact with us via social media or digital media;
when you register with us by creating an online account
when you communicate with us directly (including in person, via telephone and social media channels such as Facebook and Instagram)
when you interact with us during promotions, competitions, or special events;
if you are involved in an incident in one of our stores;
when you post a review or leave a rating on this site or complete our surveys;
if you attend one of our functions or events;
any other time where you may supply personal information to us from time to time.

We may also collect personal information about you from third parties including:

third party service providers who provide services or functions on our behalf, such as IT service providers, delivery service providers and fulfilment managers, mailing houses, our insurers and brokers, and marketing agencies;
third party sources and platforms, such as public sources, social networking sites, information service providers and third party analytics providers to whom you have provided your personal information; and
our Brands.

BUSINESS CHANGES

If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganisation, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may transfer your information to a third party or parties in connection therewith.

Cookies, analytics and remarketing

We also make use of “cookies” within our Online Services such as on our websites and apps. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

Cookies enable us to track and save information about your use of our Online Services. We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve and customise your experience of our websites and mobile apps. For example, cookies allow us to recognise whether or not you are returning to our websites. We also use cookies to help us understand how our Online Services are being used so that we can improve their performance. For example, when you use our mobile app, we may also collect technical data to enable us to facilitate the provision of software updates and support. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing. We may collect this information in relation to your online account, as well as on an anonymous basis.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.

We use third parties including Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers which are used display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please click here: https://tools.google.com/dlpage/gaoptout

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies. We are not responsible for the privacy or security practices of those third party websites.

We may collect the following information from you:

your name and contact details, such as your physical address, email address and phone number;
payment information;
your purchase history;
a photograph or video surveillance recording of you if you are physically present in our stores;
information required to verify your identity;
your company name (if applicable);
information about your shopping preferences/selections;
account preferences, activity details and interactions (including statistics on page views and clicks), transaction details (such as payment method and where you shopped);
if you are a member of our loyalty program, your membership number and reward redemption history;
information relating to your participation in, and interaction with our loyalty program;
statistics about visits to our websites such as domain name and the time and date our website was accessed;
gender and birth date; and
any other information you may provide to us from time to time.

Sensitive Information

We will not collect sensitive information about you unless we have your consent and the information is reasonably necessary for one of our functions or activities (unless we are otherwise required or authorised by law to collect that information). Examples of sensitive information include information about your health, race and ethnic origin. For example, if you are involved in an incident in one of our stores, we may also collect sensitive information from you (such as health and medical information).

INVESTIGATIONS AND LAW

We may disclose information about you to third parties if we believe that such disclosure is necessary to:

Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
Investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety, and property of us, users or others, or violations of our Terms and Conditions, our policies, or other agreements with us;
Respond to claims and legal process (for example, subpoenas); and/or
Protect against legal liability.

AGGREGATED INFORMATION

We may share aggregated information relating to users of the Website with affiliated or unaffiliated third parties. This aggregated information is de-identified and does not contain personal information about any user.

ANALYTICS

We use third-party analytics tools to better understand who is using the Website and how people are using it. These tools may use cookies and other technologies to collect information about your use of the Website and your preferences and activities. These tools collect information sent by your device or the Website and other information that assists us in improving the Website. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, and better understand your online activity. We use Google Analytics to better understand who is using the Website and how people are using it. Google Analytics uses cookies to collect and store information such as Website pages visited, places where users click, time spent on each Website page, internet protocol address, type of operating system used, location-based data, device ID, search history, and phone number. We use this information to improve the Website and as otherwise described in this Privacy Policy. Please see Google Analytics Privacy Policy for information about how Google Analytics uses this information, and visit Google Analytics Opt-Out for information about the Google Analytics opt-out browser add-on. Google may track your activity over time and across websites through remarketing and related services.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We, along with third parties, use cookies, other storage, web beacons and other technologies. These technologies are used for tracking, analytics, remarketing, serving advertisements, and personalisation and optimisation of the Website. Cookies are small files that are transferred to and stored on your computer through your web browser (if you allow it) that enable the Website’s or service provider’s system to recognise your browser and capture and remember certain information. You can instruct your browser to stop accepting cookies. But if you do not accept cookies, you may not be able to use all portions of all functionalities of the Website. By accWe also make use of “cookies” within our Online Services such as on our websites and apps. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

SECURITY

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. Some of the steps we take to protect your information include:

utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software;
external and internal premises security.

We also have measures in place to detect and prevent online fraud or suspicious activity. In some instances, we may ask you to provide us with information so that we can verify your identity and payment details (for example, if you have never shopped online with us before or if your payment details need to be verified with our payment providers). As part of this process we may ask you to provide redacted (masked) copies of your ID and the credit card used to place your online order.

If information is requested from you in order to verify your identity and payment, there may be a delay with the despatch of your order. You will receive a follow up email once your order has been approved.

There is no obligation for you to provide this information, but if we are unable to verify your identity, we may not be able to finalise your online order.

This information will be used for verification purposes only. Once your details have been verified, the verification information you have provided will be deleted.

DATA RETENTION POLICY, MANAGING YOUR INFORMATION

If we collect your personal information, the length of time we keep it depends on a number of factors including the purpose for which we use that personal information and our legal obligations.

As a minimum, we will store your information for as long as is reasonably necessary to provide you with the goods and services that you have requested from us, but in most cases we will retain your personal data or personal information for seven years, after the date it is no longer needed by us for any of the purposes detailed in this Privacy Policy because we may need your personal information to establish, bring or defend legal claims. The exceptions to this are where:

The law requires us to hold your personal information for a longer period, or delete it sooner;
You exercise your right to have your personal information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

At the end of the retention period, your information will either be deleted or de-identified/anonymised (so that it can no longer identify you), for example by aggregation with other information or data so that it can be used in a non-identifiable way for research or statistical purposes and business planning, in which case we may use this information indefinitely without further notice to you as it will not be personal data or personal information.

As discussed in this Privacy Policy, third parties may collect, use, and retain your personal information and we have no responsibility for or control over how long such parties may retain your information.

LINKS TO OTHER WEBSITES OR APPLICATIONS

This Privacy Policy applies only to the Website. The Website may contain links to other websites or apps or may forward users to other websites or apps that we may not own or operate and to which this Privacy Policy does not apply. The links from the Website do not imply that we endorse or have reviewed these websites or apps. The policies and procedures we describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, we seek to protect the integrity of the Website, and welcome any feedback about these linked websites and mobile applications.

YOUR CHOICES REGARDING YOUR INFORMATION

You have choices regarding the use of information by the Website.Changing your information

To change your information, you may login to your account’s control panel and go to the dashboard page. If you are unable to log into your account, please contact us at .Closing your account

You may close your account by contacting us at [email protected]. If the email account associated with your email address is not active, we may close your account without notice.Information collected from other websites and mobile applications and Do Not Track policy

Your browser or device may offer you a “do not track” option, which allows you to signal to operators of websites, web applications, mobile applications and services (including behavioural advertising services) that you do not wish such operators to track certain aspects of your online activities over time and/or across different websites or applications.

Our Website is configured to honour “do not track” signals as of the date we posted this policy. However, please note that this technology is not well established and browser functionality changes from time to time, and is therefore not foolproof.

Disclosure overseas

We may disclose your personal information to third parties and service providers located outside the country in which you live. These include:

our related companies in New Zealand and South Africa;
our services providers that are located overseas or hold and store data overseas including the United States of America, the Philippines, Singapore, Canada, Japan, Britain and the European Union.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

TERMS & CONDITIONS

Please also visit the NORALIS Website Terms & Conditions which state the terms, disclaimers, and limitations of liability governing your use of the Website.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy from time to time. Any changes to the Privacy Policy will be published on our Website. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices. This Privacy Policy was last amended in September 2025.